Whether you’re just getting started with your online presence, looking to update or maintain your existing website, or just need some help with a specific technology topic, our staff and expert network of consultants can help newsrooms maximize use of their online platforms.
In addition to direct technical support where possible, we can provide consulting and recommendations for the following:
General website maintenance and support questions
Website and digital security best practices
Optimizing your online donations
User experience and accessibility consulting
Website redesigns & other large website project advice and consulting
We’ve worked with more than 150 independent media organizations since 2012 to streamline publishing workflows, improve technology systems, and increase engagement with readers.
If your question wasn’t answered during our weeklyOffice Hours you can email firstname.lastname@example.org to request a consultation. Topics for discussion include:
Input on scope and technical considerations for web-based Requests for Proposals (RFPs).
Help identifying and vetting vendors for technical support or special projects.
Guidance on required skills, job description, and fair compensation for technical hires for your organization.
Improving editing workflows: a review of your digital publishing process and WordPress training.
Tips for ongoing maintenance and security of your WordPress site.
Implementation advice for third-party integrations such as newsletters, donation platforms, membership/subscriptions, e-commerce, audience engagement tools, and more.
Donation flow optimization: A review of your existing donation flow for areas of improvement. This ensures the best experience for your donors and increased success for your campaigns. Examples include updates to homepage calls to action, use of in-article prompts, reconfigurations of existing donation pages, and ways to make donating easier for your mobile user.
Some work requires more customization. Email email@example.com to determine next steps with these projects.
We will work with your nonprofit to apply for Google Grants ads so you can begin advertising and help you execute:
Optimization and management: An AdWords specialist will work closely with you to set goals and define the strategy for your monthly campaigns, perform initial optimizations, keyword and competitor research, and reporting, and then train staff members for ongoing management of the AdWords and/or Google Grants account.
Google Analytics and Google Data Studio strategy and implementation:
Prioritize and focus reporting goals
Create custom reporting for campaigns
How to easily glean actionable insights on an ongoing basis
A deep-dive into page and audience data
Understand performance by vertical
Test and track new story formats
Analyze distribution and republication data
User Experience/Audience Engagement consulting
Work with INN to audit the user experience of your site. We’ll help you define your audiences, review your existing Google Analytics metrics, and (where applicable) provide wireframes designed for increased engagement. You can then use this information to update your site in-house or work with an outside developer.
Meet with INN to discuss your goals and current challenges, and we’ll provide recommendations for updates that will have a lasting impact on your site’s performance.
WordPress configuration and hands-on development.
Updates to WordPress core, your theme, and plugins, to keep them secure and give you access to the latest publishing features.
Addition of new plugins or custom features to your WordPress site.
Help with embedding responsive data visualizations.
Installing Google Analytics tracking code and submitting sitemaps.
Implementing MailChimp and other newsletter integrations.
Creation and updates to donation pages according to best practices.
Front-end updates to existing sites: navigations, widgets, fonts and colors, images, etc.