Email INN to request a technology consultation

Whether you’re just getting started with your online presence, looking to update or maintain your existing website, or just need some help with a specific technology topic, our staff and expert network of consultants can help newsrooms maximize use of their online platforms. 

In addition to direct technical support where possible, we can provide consulting and recommendations for the following:

• General website maintenance and support questions
• Website and digital security best practices
• Optimizing your online donations
• Google Analytics
• Online advertising
• User experience and accessibility consulting
• Website redesigns & other large website project advice and consulting

We’ve worked with more than 150 independent media organizations since 2012 to streamline publishing workflows, improve technology systems, and increase engagement with readers.

If your question wasn’t answered during our weekly office hours you can email tech@inn.org to request a consultation. Topics for discussion include:

• Input on scope and technical considerations for web-based Requests for Proposals (RFPs).
• Help identifying and vetting vendors for technical support or special projects.
• Guidance on required skills, job description, and fair compensation for technical hires for your organization.
• Improving editing workflows: a review of your digital publishing process and WordPress training.
• Tips for ongoing maintenance and security of your WordPress site.
• Implementation advice for third-party integrations such as newsletters, donation platforms, membership/subscriptions, e-commerce, audience engagement tools, and more.
• Donation flow optimization: A review of your existing donation flow for areas of improvement. This ensures the best experience for your donors and increased success for your campaigns. Examples include updates to homepage calls to action, use of in-article prompts, reconfigurations of existing donation pages, and ways to make donating easier for your mobile user.