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City Bureau is seeking a Site Success Director to lead our strategy for supporting our growing network of 20+ Documenters sites. 

This role will be responsible for refining, innovating, and evaluating our approach to supporting the success of individual Documenters sites through different stages of maturity: developing and onboarding new sites; coaching and setting goals with existing sites; and supporting the deepening or expansion of mature sites. This role will lead a growing team of Success Partners, who work 1:1 with a portfolio of sites to coach and problem solve together toward the success of the local Documenters program; build and manage relationships; and “weave” the network to promote strong connections and learning between sites. We are looking for a director who can evaluate and evolve our approach for supporting the success of Documenters sites; manage a coaching team; and build relationships and systems that further our ultimate vision.

We are looking for someone who has experience developing program or member success operations and teams. The ideal candidate will be detail-oriented in creating systems and metrics for success and can engage in strategic conversations about scaling program operations locally and nationally. We are seeking someone who can build meaningful relationships, especially with external partners; collaborate effectively across teams in a growth-stage organization; and get results.