Sue Cross

Executive Director and CEO

Sue Cross directs INN’s work to advance non-profit, public service newsrooms that inform communities across the U.S. with fact-based, non-partisan, accountability journalism.  Cross has worked in nonprofit and public service news for 20+ years and ran a strategy firm helping nonprofits and news organizations increase their impact and reach. As senior vice present for The Associated Press, the nonprofit global news agency, Cross directed business development and partnerships throughout the Americas, managed a nationwide membership cooperative and developed digital partnerships with global media and technology firms. In prior roles in digital product development and partnerships, she expanded Spanish language news and video production and helped introduce digital video to thousands of news websites, an initiative awarded the Chairman’s Prize for Innovation by the AP board of directors.

She previously served as AP’s Los Angeles bureau chief and directed news coverage and media operations in Chicago, Phoenix and Dallas. She began her career as a reporter in Alaska and Ohio. Cross serves on boards including EdSource, a California education media and research nonprofit, the Social Enterprise Alliance - Los Angeles and the Center for Health Journalism at USC Annenberg.


Scarlett HEadshot_2839

Fran Scarlett

Director of Programs and Services

Fran Scarlett is INN’s director of programs and services. She specializes in helping organizations understand and leverage their value propositions to build business models that maximize their potential for revenue growth and long term sustainability. 

Most recently Fran served as the regional director of the Small Business & Technology Development Center (SBTDC) at the University of North Carolina Wilmington. She was responsible for starting businesses, growing capital investment and creating jobs in Southeastern North Carolina. Prior to that, she ran her own management consulting firm, Scarlett Ink Media, providing strategic and tactical consulting to news media organizations with an emphasis on developing new revenue models; product development and cross-platform collaborations.

Before consulting, Scarlett spent ten years at The Plain Dealer in the advertising division.  In her role, she worked closely with the news division in content development to grow incremental revenue. During her tenure she created and served as the general manager of the custom publishing group with responsibility for editorial, sales and operations. 

Scarlett received her MBA from Harvard University and a B.S. in Mass Communications from Boston University. 



Laura Bertocci

Membership Coordinator

Laura Bertocci works to help members make the most of our network by facilitating communication and staying up to date on the wants and needs of the membership.

Prior to joining INN in 2014, Laura worked with former INN-member Mission & State where she experienced first-hand what it's like to build an investigative non-profit from the ground-up.

Laura has spent time as a photographer on Capitol Hill, a reporter in a small suburban town, a reporter in the big city, and can perform almost every possible task in a newsroom. Laura graduated from Occidental College with a Bachelor's in History and earned acclaim for her research on conflict journalism in the city of Valparaíso, Chile in 2012. Her work has appeared in, Forbes, Sociological Images, and Noisey.

Contact:, @LEBertoc

Julia Smith

Julia Smith

Acting Director, Technology

Julia Smith manages INN Labs, leading a team of news technologists to develop software that supports and advances the work of INN member organizations.

Smith regularly speaks at journalism-tech conferences across the globe, sharing insights on interactive storytelling, newsroom product management, and news application design. She comes to INN from the Center for Investigative Reporting where she was a 2015 Knight-Mozilla Fellow researching mobile data visualization.

Smith’s editorial work has appeared in National Geographic, Reveal, The Chicago Reporter, and The Omaha World-Herald. Her data reporting projects have been recognized with an IRE Philip Meyer Award and a NATAS Emmy Award for New Approaches in Current News Coverage.

Smith is earning her M.S. in Information Design & Strategy from Northwestern University with a specialization in Data Science & Analytics. She holds a B.A. in Journalism from Creighton University.

Early in her career, Smith worked as a corporate software developer and user experience designer before an enthusiastic return to the news industry.

Contact:, @julia67

RC Lations

RC Lations

Lead Developer

RC Lations is the lead developer on our Largo WordPress platform and also helps out our members and clients with individual projects to further our mission of building open source tools to serve independent and nonprofit publishers.

RC comes to INN most recently from a marketing firm in Portland, Maine, where he's held roles as a developer, project manager, and product manager, focusing primarily on data-driven marketing programs and website performance metrics.

He holds a degree in Music Business from the University of Massachusetts at Lowell, and has been an active contributor to the WordPress community including as an organizer of WordCamp Maine.

Contact:, @rclations

Kay Lima

Kay Lima

Support and Community Lead

Kay Lima is the Support and Community Lead on INN's product and technology team. Kay comes to INN most recently from a marketing firm in New York City where she has supported clients and users through her roles as a client-facing project manager and digital marketing manager. She has worked on various WordPress, Drupal, and custom technology projects. She also holds a degree in Music from Salem State University, is certified in Inbound Marketing and Google Analytics, and is a graduate of a renowned full-stack coding bootcamp.

At INN, Kay will be leading front-line support for our member organizations and consulting clients and will also be responsible for creating documentation, training and other resources to assist publishers in the adoption and use of our Largo WordPress platform and the other tools we build and support.

Contact:, @kayleen_lima

ben keith

Ben Keith

News Apps Developer

Ben's duties at INN include working on Largo and contributing to internal products and editorial projects for our members and clients.

Ben Keith is INN's only news applications developer with a degree in agricultural communications. He graduated in May 2014 from The Ohio State University, spent the summer working on Largo, moved to Idaho for four months to write for Progressive Dairyman, and returned to INN in December 2014.

Ben's interest in web development began with messing around in the browser in high school, and then helping a national park set up a WordPress website during a summer internship. He ventured into journalism as a result of an agricultural communications course requirement, and liked it so much that he became the student webmaster ofThe Lantern, Ohio State's student-run paper.

Contact:, @benlkeith

Gabriel Hongsdusit

Gabriel Hongsdusit

Design Apprentice

Gabriel Hongsdusit is a design apprentice on INN's product and technology team.

Before joining INN, Gabe worked as a graphic designer for Center for the Art of Performance at UCLA. HIs design sensibilities come from a background in print and he's excited about learning to translate those skills to online platforms.

Gabe recently graduated from UCLA with a bachelor's in Linguistics and Mandarin Chinese (go liberal arts!) During his time there, he was involved with OutWrite Newsmagazine, America's first collegiate LGBT/Queer periodical, and led as Editor-in-Chief from 2014-2015. Through OutWrite, he fell in love with journalism, editorial illustration, and community engagement.

He's excited to combine his love of journalism, illustration, and design, as well has hone his skills as a developer. In his free time, he tries out new Chinese restaurants and is currently catching up on 30 Rock.

Contact:, @ghongsdusit